Refund policy
Return Policy Overview
- Handcrafted birdhouses: Replacement only
- All other items: Returns and exchanges accepted
🐦 Our Replacement-Only Policy
We want you—and your feathered friends—to love your birdhouse. If something’s not quite right, we’re here to help. Because each birdhouse is handcrafted with care, we do not accept returns. However, if your item arrives damaged or incorrect, we’ll gladly send a replacement.
🚚 Shipping Responsibility
Customers are responsible for the cost of shipping the replacement. We’ll provide tracking and support every step of the way.
📦 Returns & Exchanges for all other items
• Timeframe: You may request a return or exchange within 30 days of delivery.
• Condition: Items must be unused, in original condition, and include all packaging (including story cards and accessories).
• Custom Orders: Due to their personalized nature, custom-painted or modified birdhouses are not eligible for return unless damaged in transit.
🛠️ Damaged or Incorrect Items must be reported within 48 hours of delivery and please provide photos of damaged items.
🚚 Return Shipping
• Responsibility: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
• Packaging Tip: Please pack your birdhouse securely to prevent damage during return transit.
💸 Refunds
• Processing Time: Refunds are issued within 5–7 business days after we receive and inspect the item.
• Method: Refunds are processed to the original payment method.
📬 How to Start a Return
Email us at support@builtforbirds.com with your order number, photos (if applicable), and reason for return. We’ll guide you through the next steps.